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Implementation of Sustainable Development

Implementation of Sustainable Development

Sustainable Development Implementation Status as Required by the Taiwan Financial Supervisory Commission
Item Implementation Status Non-implementation and Its Reason(s)
YES NO Description
1. Does the Bank establish a governance structure to promote sustainable development and set up a dedicated (concurrent) unit to promote sustainable development, and does the Board of Directors delegate the senior management to handle the matter and supervise the implementation? V
  1. The Bank established a functional committee, the Sustainable Development Committee (previsouly the CSR Committee), in 2018 to be responsible for promoting sustainable development of the Bank. Chaired by the Chairman of the bank, the Committee currently consists of 5 members with the President as an ex-officio member and the other three being independent directors of the Bank. The Committee is responsible for reviewing mid- and long-term sustainability strategies and annual targets, reviewing sustainability action plans, monitoring and reviewing results of mid- and long-term sustainability strategies, annual targets, and action plans, reviewing the standards for preparation of sustainability reports, and reviewing other sustainability related matters.
  2. The Sustainable Development Committee convened 3 times in 2022. Please refer to "(3) Sustainable Development Committee Activities" under "3. Operations of Corporate Governance" of this Chapter (page 39) of the annual report(2022) for the composition, responsibilities, operation, and agendas of the Sustainable Development Committee.
  3. There are currently 6 subordinated units under the Sustainable Development Committee which include Corporate Governance, Customer Rights, Sustainable Finance, Sustainable Environment, Social Benefit, and Employee Care. The subordinated units are formed by various units at the head office and responsible for performing sustainability related tasks. Team meetings are held regularly, and implementation results of mid- and long-term sustainability strategies and stakeholder communication are reported to the Sustainable Development Committee as well as the Board of Directors.
  4. The Board of Directors oversees implementation of sustainable development at the Bank. Starting with the banking business, the Board furthers a healthy and sustainable approach to top-down business management on an ongoing basis in order to achieve annual sustainability targets. Stakeholder communication, mid- and long-term sustainability strategies and their results above were reviewed by the Board of Directors on March 9, 2022, September 21, and December 14, 2022.
No Gaps
2. Does the bank stipulate and implement a set of internal procedures to handle Shareholders' suggestions, queries, disputes, and litigations? V
  1. Risk assessment covers business activities and services of TBB and its subsidiaries. The scope of disclosure includes sustainability performance from January 2022 to December 2022. Please refer to page 345 of the annual report(2022) for the scope of impact on the value chain.
  2. The Bank follows the principles of the GRI Standards and gathers information on relevant issues through stakeholder surveys. The process identifies material environmental, social, and governance issues followed by the Bank's stakeholders or relevant to the Bank's business. In addition, risk management policies are implemented with respect to risk assessment on material GRI issues. Please refer to page 344-351 of the annual report(2022) (Material Issues).
No Gaps
3. Environmental aspects
(1) Does the bank establish proper environmental management systems based on the characteristics of its industries? V
  • To save energy on a sustained basis, the Bank complied with the ISO50001 Energy Management and published the energy policy on our official website, and built the management system and regulations for energy usage. The head office building was awarded the certificate for ISO50001 Energy Management System, which was verified by SGS Taiwan Limited (SGS).
  • The head office building has been certified by the ISO14001 environmental management system, which was verified by SGS Taiwan Limited (SGS).
  • To move towards the terget of net zero, the Bank has been certified by the ISO14064-1 greenhouse gas emission inventory system, which was verified by SGS Taiwan Limited (SGS), and covers the head office building, Linkou IT center and all domestic branches.
No Gaps
(2) Does the bank endeavor to utilize all resources more efficiently and use renewable materials which have a low impact on the environment? V
  • TBB supports green office by signing the "Green Procurement Commitment for Private Enterprises and Organizations," giving priority to products with environmental labels and implementing green living in the workplace through procurement source management. With the procurement amount in 2020 as the basis and an increase rate of 2 % in the annual procurement amount, the green procurement amount in 2020 was NT$98.22 million (base year), and that amount has reached NT$115.28 million in 2022, an increase rate of 17.36%. The Bank has been recognized as the "Outstanding Green Procurement Institution" by the Environmental Protection Agency of the Executive Yuan and the Environmental Protection Bureau of Taipei City for 11 consecutive years.
  • The Bank actively responds to the use of renewable energy. It has inventoried the entire self-owned building and established solarpowered branches. In addition to blocking sunlight from the roof of the building to reduce the temperature, the generated electricity is prioritized for use by the branches. Currently, TBB has 5 solar-powered branches, including Ta Fa, Ta Yuan, Ming Hsiung, Tainan, and Hsing Chung branches, with a total installed capacity of 108.025 kW self-generated for self-use, and the estimated annual power generation is 134,000 kWh. In the future, the Bank will continue to implement more solar-powered branches to self-generate power for self-use, in order to enhance the use of renewable energy.
  • The implementation of solar-powered branches is as follows:

    Solar-powered branch

    Established year

    Installed capacity (KW)

    Estimated power generation (kWh)


    Ta Fa





    Ta Yuan





    Ming Hsiung




    Self-generated for self-use





    Self-generated for self-use

    Hsing Chung




    Self-generated for self-use


No Gaps

(3) Does the bank evaluate potential current and future risks and opportunities regarding climate change on the corporate and adopt corresponding measures for aspects related to climate? V The Bank signed the TCFD in November 2021 and became a TCFD supporter. The assessment of climate change-related risks and opportunities was conducted in accordance with the Task Force on Climate-related Financial Discourses and the FSC’s Guidelines on Climate-related Financial Disclosures by Domestic Banks. Please refer to page 352-357 of the annual report(2022) for details. No Gaps
(4) Does the bank prepare statistics for the greenhouse gas emissions, water usage, and total weight of wastes for the past two years and establish policies for energysaving and carbon reduction, greenhouse gas reduction, water usage reduction, or other waste management? V
  • The Bank started to conduct ISO14064-1 greenhouse gas inspections since 2018, and obtained third-party inspections. The head office building was inspected at the beginning. In order to grasp the carbon emission situation of the entire bank, the scope of the inspections has been expanded to all domestic branches, overseas branches and subsidiaries since 2022. The carbon reduction target was set with 2020 as the base year and with a mid-term goal of a 5% cumulative reduction in carbon emissions for the entire Bank in 2026 compared to the base year. The inspection scope and carbon emissions in the past two years are as follows:




    Inspection scope

    Head office building, Linkou server rooms, 125 domestic branches

    All domestic branches, overseas branches and subsidiaries


    Greenhouse gas emissions (metric tons CO2e)

    % of total emissions

    Greenhouse gas emissions (metric tons CO2e)

    % of total emissions

    Scope 1





    Scope 2





    Scope 3(Transport Greenhouse Gas Emissions)





    Scope 3 (Greenhouse gas emissions from products used by the organization) Note





    Note : Inspection of water was included in greenhouse gas emissions of products used by the organization.
  • Intensity of electricity consumption in the past two years:


    Electricity consumption (kWh)


    Intensity of electricity consumption (kWh/person)









  • The Bank's water usage in operations is mainly from domestic water, and priority is given to purchasing products with water efficiency label, such as two-stage flush toilets, sensor faucets, and sensor urinals. The Bank responds to green office through source procurement management and promotes water-saving tips to raises employees' awareness of the value of water resources, building a water-saving habit to jointly support water conservation actions. The Bank's total water usage in 2021 (base year) and 2022 were 115,560 degrees and 168,150 degrees, respectively. The mid-term goal is to achieve a 3% cumulative water-saving target for the entire Bank in 2026 compared to the base year. The statistics of water usage in the past two years are as follows:





    Total water usage (degree)



    Coverage %



  • The Bank's head office building implemented waste sorting in 2022, with approximately 83.3 metric tons of waste and 19.1 metric tons of recyclables generated. To further implement waste management, waste sorting has been extended to include all units of the Bank in waste sorting statistics since 2023, with classification based on general waste, kitchen waste, paper, plastic, waste iron/aluminum, glass, batteries, and fluorescent tubes. In addition, to avoid using disposable tableware, employees are encouraged to bring their own eco-friendly cups and utensils when purchasing drinks and food. Personal trash bins beside individual desks in the head office were removed, and reusable dishes are provided in the employee cafeteria. The entire staff is working together to reduce waste, and the statistics of waste of the head office building in the past two years are as follows:                                                                     (Unit: Metric tons)





    Total waste recycled/reused



    Total waste






    Waste incineration and energy reused



  • For detailed information, please visit the Bank’s official website at: energy-conservation
No Gaps
4. Social aspects
(1) Does the bank develop its policies and procedures in accordance with laws and the International Bill of Human Rights? V
  1. The Bank has disclosed the "Human Rights Policy of Taiwan Business Bank" and specific management plans on its official website. The Policy applies to employees in all business locations to ensure that the Bank's employees are treated equally regardless of gender, race, age, marital and family status, and that equal remuneration, employment conditions, training, and promotion opportunities are implemented, so as to protect the legitimate rights and interests of employees. In accordance with the characteristics of the financial industry and operational development strategies, the Bank emphasizes human rights issues, such as "protecting workplace human rights," "providing a safe working environment," "supporting freedom of association and collective bargaining right," and "protecting personal information and cyber security," and implements measures to protect the basic human rights of all employees, customers, and stakeholders to fulfill its corporate social responsibility.
  2. The Bank examines its own operations, value chains, new business activities (such as mergers and joint ventures), and other related activities every year through methods such as paying attention to major social issues, data monitoring, and surveys, in order to identify and evaluate groups facing risks and potential human rights risks. The Bank then develops human rights issue control plans based on these potential risks, and continuously monitors and improves the results of plan implementation. The Bank also discloses its specific management plans for the annual human rights management policy in the Bank's Sustainability Report and under the section of Sustainability/Society on its official website.
No Gaps
(2) Does the bank establish and implement fair employees' welfare measures (including remuneration, vacation, and other benefits) and reflect the operating performance or results on employees' remuneration? V
  1. The Bank provides various employee welfare measures, including education, training, leave, retirement system, and others. Please refer to page 97 of this annual report(2022) for details.
  2. The Bank observes workplace diversity and equality and provides female and male employees with equal remuneration conditions and promotion opportunities. For sustainability and inclusion oriented economic growth, the Bank also consistently has more than 40% of the management positions occupied by female employees. On average, 55.20% of employees, 46.30% of managers and 41.40% of senior managers were females in 2022.
  3. To attract and retain outstanding financial talents and to share the operational results with employees, the Bank stipulates in its Articles of Association that if there is a profit in the current year, except for reserving an amount to offset the accumulated losses from previous years, 1% to 6% of the remaining profit shall be allocated as the remuneration for employees. In 2022, the employee remuneration amount was NT$ 451,457 thousand. In addition, the Bank has established the "Directions for Salary Payment to Employees," "Directions for Payment of New Year, Festival, and Performance Bonuses," and "Directions for Payment of Remuneration to Employees" as part of its remuneration policy. By integrating the performance of individuals, units, and the entire Bank, and after making an evaluation based on the Bank's "Directions for Employee Audit", "Directions for Performance Audit," and "Directions for Administrative Incentives for Performance Audit," the Bank provides a reasonable and competitive remuneration system, which includes bonuses linked to the Bank's financial performance indicators, such as pre-tax net profit achievement rate, return on assets, return on equity, NPL ratio, and coverage ratio, as well as individual performance evaluation results. In addition, the Bank uses the employee year-end performance evaluation results as a criteria for salary increase. In addition to the above directions, the remuneration policy for managers also refers to the general standard within the industry, and the Bank proposes the remuneration arrangements for managers and related performance evaluation every year at the Remuneration Committee meetings, and reports to the Board of Directors for review.
No Gaps
(3) Does the bank provide safe and healthy work environments for its employees, and organize training on safety and health for its em V
  1. The Bank has established its occupational safety and health policy, regulations, codes, and management manuals in accordance with the relevant provisions of the Occupational Safety and Health Act. The Bank promotes the implementation of occupational safety and health management systems, complies with relevant laws and requirements on occupational safety, and provides employees with a safe and healthy working environment. All units shall work together to prevent and eliminate hazards, and reduce risks related to occupational safety and health. The Bank is committed to continuous improvement to ensure sustainable operations and has made this an important business audit item.
  2. The Bank has implemented the "ISO 45001 Occupational Safety and Health Management System" at the head office building since April 8, 2022. Occupational safety and health managers of various departments at the head office building were provided with 4 months of educational training, with relevant contents solicited for opinions from departmental representatives at the head office building. The Bank has also established the occupational safety and health management manual and policy. During the implementation period, in addition to identifying occupational safety and health regulations and complying with relevant audits, consultants were engaged to conduct on-site inspections at the head office building and relevant departments were requested to make improvements based on the inspection results. The Bank also considered organizational background environment, internal and external issues, conducted hazard identification and risk assessment, established target plans, provided internal audit training, and performed management review, etc. On July 29 and August 11, 2022, the Bank passed the external audit of the 1st and 2nd stage system verification by BSI, the British Standards Institution, and had relevant departments complete the improvement matters recommended in the audit report, with the occupational safety and health policy committed and signed by the Bank's President. On August 23, 2022, the Bank has received the "ISO 45001 Occupational Safety and Health Management System" certificate, which covers all units of the Bank, and the verification target includes all employees and contractors at the head office building.
  3. The Bank provides regular health inspections every 1 to 2 years and 1 hour occupational safety training for employees on active duties every 3 years, respectively. the Bank also engaged visiting service doctors, recruited regular nursing personnel, and established a health service and stress-free activity center and breastfeeding room to care for the employees' health and address the importance of health. In the current year, there were 28 cases of occupational accidents with a total of 28 employees involved, accounting for 0.52% of the total number of employees. The importance of safety has been re-iterated to avoid the recurrence of accidents.
No Gaps
(4) Does the bank implement an effective training program that helps employees develop skills over the course of their career? V
  1. The Bank established the annual employee training plan according to different job functions and experiences of employees and provides comprehensive programs including general knowledge courses for new employees, business fundamentals courses, advanced courses, workshops, trainings for managers and various seminars. The Bank also assigns relevant personnel to participate in professional training programs organized by external institutions or engage external professional lecturers to provide lessons, cultivating the professional skills and knowledge of our employees, exerting the effect of training-application integration, so as to improve the career development potentials for our employees.
  2. In 2022, a total of 405 courses were offered (including 29 business fundamentals courses, 349 (advanced) business workshops, 7 courses for managers, and 20 seminars/explanatory sessions, with a total of 38,674 trainees. On average, each employee received training approximately 7.1 times per year. The effectiveness of various business fundamentals course training was tracked, with an average training effectiveness rate of 98.20% in 2022.
No Gaps
(5) Regarding customers' health and safety, customer privacy, marketing, and labeling of products and services, does the bank comply with relevant regulations and international standards and establish relevant policies and complaint procedures to protect customers' rights? V

The Bank has followed relevant regulations and international guidelines regarding customer health and safety, customer privacy, marketing, and labeling of products and services, and also established the following internal regulations:

  1. To maintain the safety of consumers' personal data, the Bank has established the "Personal Data Management Policy," "Precautions for Personal Data and Equipment Security Management," "Personal Data File Security Maintenance Plan and Handling of Personal Data after Termination of Businesses," "Operating Procedures for Personal Data Security Incident Response, Notification and Prevention," "Operating Procedures for Personal Data Collection, Processing, Utilization and Management," and "Measurement Indicators for Personal Data Management System," in accordance with the "Non-Governmental Organization Personal Data File Security Maintenance Measures Designated by the Financial Supervisory Commission" and relevant personal data protection laws and regulations, so as to implement appropriate management mechanisms for personal data protection.
  2. For the financial products or services provided by the Bank, the Bank has established the "Treat Client Fairly Policies," "Treat Client Fairly Strategies," "Consumer Protection Policy" and "Consumer Protection Operating Procedures" in accordance with the "Implementation Rules of Internal Audit and Internal Control System of Financial Holding Companies and Banking Industries," "Principle for Financial Service Industries to Treat Clients Fairly," "Financial Consumer Protection Act," and other relevant laws and regulations, so as to ensure that the design, advertising, sales, contract fulfillment, service consulting, and customer complaint handling processes take into account our customers, such as whether the features of the products or services are suitable for customers and whether the sales process is designed to meet customer needs, to achieve the goal of fair and reasonable treatment of customers.
  3. To enhance the efficiency and quality of consumer dispute resolution, the Bank has established the "Consumer Disputes Handling System" and "Directions for the Processing of Customer Complaints" to regulate the handling procedures and timeliness for consumer disputes or complaints, in order to implement operational risk control and protect the rights and interests of consumers.
No Gaps
(6) Does the bank establish policies for supplier management, requiring suppliers to comply with relevant regulations regarding aspects of environment protection, occupational safety and hygiene, or labor rights and monitor the implementations? V
  1. The Bank has disclosed the supplier management regulations on its official website and required in the supplier contract that suppliers shall fulfill their social and environmental responsibilities, while requesting them to sign the "Human Rights and Environmental Sustainability Commitment Letter" and " Corporate Social Responsibility Self-Assessment Form" to urge them to take on the necessary responsibilities. The "Corporate Social Responsibility Self-Assessment Form" evaluates suppliers based on four major aspects: economy, environment, society, and legal compliance. The Bank assesses and grades the performance of suppliers based on their responses to the form. Further details can be found on the Supplier Management website:
  2. The Bank has additionally released the implementation plan of the supplier management regulations. During the procurement, investment soliciting, or transaction period, we regularly check whether suppliers have violated relevant laws and regulations on the websites of the Environmental Protection Administration, Executive Yuan, and the Ministry of Labor, while strengthening communication, evaluation and guidance, and rewards, to motivate suppliers to duly take actions in ESG related issues. Further evaluation is conducted to determine whether suppliers have violated environmental and social issues and have been identified as having a negative impact. Different supplier counseling and education are provided based on the impact type. Further details can be found on the Supplier Management website:
  3. It is stipulated in the contracts that if a supplier violates environmental protection and labor-related laws and regulations, the Bank may refuse its participation in a bid. If a supplier has a material impact on the environment and society, the Bank may terminate the contract after it determines that the violation is true.
No Gaps
5. Does the bank refer to report preparation standards or guidelines commonly used internationally to prepare reports that disclose nonfinancial information of the bank, such as CSR reports? Has the abovementioned report received the confirmation or assurance opinion of any third-party certification department? V
  1. The Bank's 2022 Sustainability Report was prepared in accordance with "Taiwan Stock Exchange Corporation Rules Governing the Preparation and Filing of Sustainability Reports by TWSE Listed Companies", GRI Sustainability Reporting Standards and Sustainability Accounting Standards Board (SASB) Standards.
  2. The Report obtained the Independent Assurance Opinion Statement from British Standards Institution based on the AA1000 Assurance Standard V3 pursuant to the GRI Sustainability Reporting Standards, and obtained the Independent Assurance Report from Ernst & Young Accounting Firm in accordance with the Statement of Assurance Engagements Standards No. 1, "Assurance Engagements Other than Audits or Reviews of Historical Financial Information" published by Accounting Research and Development Foundation.
  3. The Bank is in the process of preparing the 2022 Sustainability Report.
No Gaps
6. Regarding banks that established its "Sustainable Development Best Practice Principles" based on the " Sustainable Development Best Practice Principles for TWSE/GTSM Listed Companies," please specify the gaps between its operations and the provisions in the Principles: The Bank established its " Sustainable Development Best Practice Principles " according to " Sustainable Development Best Practice Principles for TWSE/GTSM Listed Companies" to promote the performance of Sustainable Development, and no such gap exists.
7. Other important information contributes to understanding the operations of Sustainable Development: Please refer to Sustainable Development Report.