Concerned Issues and Communication Channels : Taiwan Business Bank

Stakeholder

Concerned Issues and Communication Channels

Summary Table of Concerned Issues and Communication Channels

Compilation of the Topics of Concern and Communication Channels with Stakeholders

Stakeholders	Importance to TBB	Communication Methods, Channels, and Frequency	Issues of Concern
Customers	The core value of TBB is its support for millions of SMEs across Taiwan. Customers are the core of the Bank's operations and the driving force for improving the quality of products and services.	Active visits, customer service hotline, and messages on the official website / irregularly Organization of lectures and seminars / irregularly Provide information on the Bank's products and communication application channels on the official website / permanent 24-hour customer service center / permanent Review of product applications and contract documents by the legal affairs unit / permanent	Corporate sustainability strategy / service quality and communication channels / corporate image / information security and personal data privacy / risk management / product and service portfolios / ethical management / compliance / information transparency / environmentally and socially friendly services
Government Agencies	TBB is government bank which is responsible for executing government policies and compliance with regulations of the competent authorities.	Provide financial products and services based on policies / irregularly Provide recommendations and promotional education at appropriate times based on policy requirements / irregularly Policy seminars and conferences and meetings of the Finance Committee of the Legislative Yuan / irregularly Audits of the competent authority / Regularly and irregularly Ministry of Finance business seminar on government-owned banks / regularly	Corporate governance / information security and personal data privacy / risk management / management and investment strategies / ethical management / compliance / information transparency / environmentally and socially friendly services
Employees	Employees are the basis for business operations. The Bank must create a good work environment, provides good salaries and benefits, and maintain harmonious labormanagement relations to facilitate business development.	Quarterly meetings of the Occupational Safety and Health Committee, Employee Welfare Committee, and Labor Retirement Reserve Supervision Committee / regularly Training programs, labor-management meetings, and consultation meetings / irregularly Complaint hotline / permanent Announcement of complaint channels on the official website and employee portal website and the establishment of the report mailbox and dedicated lines / permanent Contact person of the corporate union and human resources department / permanent	Corporate image / information security and personal data privacy / operating performance / ethical management / compliance / information transparency / labor-management relations / employee salary and benefits / diversified training and promotion / occupational health and safety
Shareholders / Investors	The support and recommendations of domestic and foreign shareholders are crucial for TBB's improvement of its performance and the quality of corporate governance.	Announcement of important resolutions of the shareholders' meeting on the Market Observation Post System / irregularly Announcement of monthly business performance, quarterly financial statements, and annual reports on the official website / regularly Shareholders' meetings and investor conferences / regularly Corporate governance evaluation for listed companies / regularly Shareholder services and investor relations contact persons and spokesperson system / permanent Publication of information on the shareholders' meeting and the top 10 shareholders / permanent Dedicated investor relations section in Chinese and English / permanent Information on changes of Directors announced on the Market Observation Post System / permanent	orporate sustainability strategy / corporate governance / service quality and communication channels / corporate image / risk management / management and investment strategies / operating performance / ethical management / compliance / information transparency
Suppliers / Partners	Suppliers are the Bank's partners for maintaining the quality of products and services to improve customer satisfaction and create a sustainable environment.	Establish the Supplier Code of Conduct in contracts and publish tender information on the official website / irregularly Interview suppliers and explain procurement standards / irregularly Selection of partners with similar ESG ideals / irregularly	Information security and personal data privacy / compliance / green procurement / energy conservation and carbon reduction / supplier management
Non-government Organizations/ Charity Organization	TBB values its connections with local groups and uses different forms of cooperation with different organizations to create a better society	Openings for student workers each summer, co-organization or participation in fairs dedicated to providing financial services and care for the society / regularly Participation in charity activities, donations to disadvantaged groups, assistance for charity or art and cultural groups, active communication with related units / irregularly	Environmentally and socially friendly services / social welfare and charity
Media	The media is an important channel for the Bank to interact with society. TBB pays close attention to the establishment of air and smooth media communication channels.	Media contacts, activity media releases, active communication with business units, and interviews and press conferences / irregularly Spokesperson system / permanent	Corporate image / ethical management / compliance / information transparency
External Consultants	External consultants assist the business development of the Bank, improve employees' knowledge, and provide diverse on-the-job training and lectures.	Active communication and training / irregularly Regular evaluation / permanent	Information security and personal data privacy / risk management / compliance / information transparency / energy conservation and carbon reduction

To provide stakeholders with sufficient information, TBB set up the CSR Section on the official website which includes stakeholder section, CSR organization structure, environmental protection - coexistence and prosperity, employee care, mutual-trust, and assistance, care for the society - social welfare and charity, latest news, and feedback for stakeholders to inquire information and provide feedback.