Sorry, the script used in this homepage is not supported by your browser, which does not prevent you from browsing any information in this website. Please continue to browse. Thank you!

Home Sustainability
Labor Relations and Communication

Labor Relations and Communication

Protection of Work Rights and Interests

TBB upholds and maintains the rights and interests of employees, shareholders, and the Bank, with protecting employees’ right-to-work and interests as the major principle. TBB also fully communicates with the labor union with the utmost sincerity based on the principles of compliance, reasonableness, and fairness in accordance with the provisions of the Collective Agreement Act.

TBB completed the signing of the first collective bargaining agreement on May 16, 2011. The agreement included benefits, insurance, employment, transfer, dismissal, regular leave, leave, retirement, work hours, and labor safety and health. The agreement was renewed for the first time on September 2, 2014 and renewed for the second time on December 4, 2018, and the third time on December 15, 2022, on the basis of the strong mutual trust between labor and management. The agreement has led to harmonious labor-management relations and established a good model in the win-win interactions between labor and management in the industry. The two parties shall continue to move forward with mutual trust, mutual assistance, coexistence, and common prosperity as they work together to achieve greatness with TBB.

TBB organizes regular labor-management meetings in accordance with the "Regulations for Implementing Labor-Management Meeting". TBB convenes at least 4 labor-management meetings each year as well as negotiation meetings from time to time to fully communicate on issues related to employees' interests or benefits. The measures are implemented in accordance with the resolutions of the meetings and the implementation status has been good.

TBB Union and Negotiations

The TBB Union was established on June 1, 1996, and 100% of the employees have joined the union. Therefore, all TBB employees are protected by collective bargaining agreements. Both the TBB and the Union have negotiated in good faith to complete the signing of the collective bargaining agreement. There has been no violation of the freedom of association and collective bargaining in the reporting period.

TBB may, under certain conditions, notify employees to terminate labor contracts and implement severance procedures. In the event of major operational changes, TBB is required to provide an advance notice based on the minimum period for employees in accordance with the regulations in the provisions below:

Employees who have continuously worked for more than 3 months but less than 1 year are required to provide a 10-day notice. Employees who have continuously worked for more than 1 year but less than 3 years are required to provide a 20-day notice. Employees who have continuously worked for more than 3 years are required to provide a 30-day notice.

After receiving the advance notice referred to in the preceding paragraph, the employee may ask for leave of absence during working hours to find a new job. Such leave of absence may not exceed two work days per week. Wages shall be paid during such leave of absence.

Employee Complaint Mechanism

TBB has established employee complaint announcements which are posted by all units at prominent locations (or internal announcement bulletin boards). The complaint channels include:

Employee Complaint Mechanism

Employee complaints can be filed verbally and must, as a principle, be filed internally first. If the internal complaint is not adequately processed, the employee may submit a written complaint to the county, municipal government or labor inspection agency of each unit.

Employee Satisfaction Survey

The Bank conducted the "Employee Satisfaction Survey" for the first time in 2020. The questionnaire covered 20 closed-ended questions as well as open-ended opinion statements. Questions were asked on a 5-point scale (i.e. "strongly agree" scored 5, "agree" scored 4, "normal" scored 3, "disagree" scored 2, "strongly disagree" scored 1). The survey results for the past 2 years are as follows. We will continue to collect the opinions of our staff on the work content for the reference of continuous improvement of our management.

In 2022, the Bank’s employee satisfaction rate is higher than the target rate of 78%, and shows that employees agree with the Bank’s various adjustment measures and organizational culture.

Employee Satisfaction Survey
Year 2020 2021 2022
Number of questionnaires 5,095 5,145 5,269
Number of questionnaires collected 3,437 4,113 4,087
Collection rate 67.46% 79.94% 77.57%
Overall commitment 79.28% 76.40% 78.12%
Content on each aspect
  • Work environment and sense of achievement
  • Organizational culture and communication
  • Organizational system and learning
  • Salary promotion and welfare
  • Overall satisfaction for career development
Improvement measures
  • Implementing friendly maternal care measures and employee care: pay attention to employee care and cover more material social issues for the bank; and optimize maternal care benefits and measures.
  • Training fintech talent: strengthen employees' knowledge of fintech; and organize the Fintech/Digital Competency Certification program to develop digital banking competencies in more people.
  • Expanding the industry-academia collaboration system: gradually increase the number of departments and internships in the program.
  • Developing international banking talent trained in cross-cultural communication and innovative breakthrough: organize basic and advanced training courses for overseas talent.
  • Creating a friendly workplace: complete the implementation of ISO 45001 safety and health management system certification and maintenance. Devising plans for replacement and maintenance of air conditioning units in the offices, landscaping, and repair of office buildings in order to enhance the quality of customer service and the working conditions for employees. Rolling disease prevention measures.